About Scott Harris

Tools & Tactics I’ve Used

I’ve used a lot of marketing technology over the years. Some of it was essential. Some of it was overkill. Some of it looked impressive in a stack diagram but did almost nothing to improve pipeline, positioning, conversion, or customer understanding.

My bias is simple: use tools to sharpen strategy, speed up execution, and learn faster.

That means I care less about having the newest stack and more about connecting the right tools to the right tactics: positioning, messaging, segmentation, content, campaigns, sales enablement, experimentation, and AI-assisted workflows.

The operating system behind the tools

The tools change. The underlying system does not.

Across startups, SaaS companies, healthcare, education, cybersecurity, finance, technology, and B2B services organizations, I’ve used tools to answer five practical questions:

  • Who are we trying to reach?
  • What do they care about?
  • Where are we losing them?
  • What should we test next?
  • How do we turn what works into a repeatable system?

These questions shape the tactics: research, positioning, demand generation, lifecycle marketing, sales enablement, content strategy, analytics, and AI-assisted execution.

Tool categories

This is not a software directory. It is a working view of the kinds of tools I’ve used to support strategy, execution, and measurable growth.

Strategy, Research & Competitive Intelligence

Research tools are only valuable if they lead to better choices. I use them to find patterns in buyers, competitors, content, channels, and conversion paths, then translate those findings into practical messaging and go-to-market decisions.

Tools

ExcelCrayonKlueBuiltWithZoomInfoAC NielsenTableauDatabricksGoogle AnalyticsGoogle Search Console

Tactics

Competitive analysis, ICP research, persona development, market and customer analysis, segmentation, messaging inputs, website and funnel diagnosis

Product Marketing & GTM

Product marketing is the connective tissue between product, sales, marketing, and customers. I use these tools to turn strategy into shared launch plans, messaging, enablement, and execution.

Tools

ProductboardJiraConfluenceAsanaClickUpSlackFigmaSketchCanvaPhotoshop

Tactics

Launch planning, product update tiering, cross-functional coordination, messaging bibles, sales collateral, enablement planning, GTM checklists

Demand Generation & Campaigns

Demand generation works best when it is connected to positioning. I use these tools to build campaigns around a clear audience, sharp offer, conversion path, nurture path, sales follow-up, and measurement loop.

Tools

HubSpotSalesforcePardotAct-OnMailchimpSalesloftTerminusLinkedIn CampaignsGoogle AdsReplyMailshakeUnbounceOutgrow

Tactics

Lead generation, ABM, paid search, paid social, landing page testing, nurture workflows, trial activation, campaign attribution

Email, Lifecycle & Nurture

Email is still one of the highest-leverage marketing channels when the segmentation and message are right. I use lifecycle tools to keep prospects warm, improve handoffs, test offers, and support longer buying cycles.

Tools

HubSpotMailchimpAct-OnPardotLitmusWebbulaSalesforce

Tactics

Segmentation, A/B testing, lead scoring, drip campaigns, sales handoff, reactivation, deliverability review

Website, SEO & Conversion

A website should not just explain what a company does. It should help the right buyer move faster from curiosity to confidence. I use these tools to improve visibility, engagement, conversion, and clarity.

Tools

WordPressGoogle AnalyticsGoogle Search ConsoleGoogle OptimizeGoogle ExperimentsSEMrushCrazy EggGatherContentUnbounceHTMLPHP

Tactics

SEO, content strategy, conversion optimization, heatmap analysis, landing pages, A/B testing, website analytics, content planning

AI & Automation

AI is useful when it improves speed, synthesis, iteration, or creativity. I use AI and automation tools to accelerate research, sharpen messaging, repurpose ideas, prototype workflows, and reduce repetitive manual work.

Tools

ChatGPTOpenAIClaude CodeGeminiZapierGoogle Sheets

Tactics

AI-assisted research, prompt workflows, messaging drafts, content repurposing, workflow automation, data cleanup, website and code assistance, marketing process acceleration

Sales Enablement & Revenue Support

Sales enablement should make reps faster, clearer, and more confident. I use these tools to create practical assets that help buyers understand, compare, trust, and decide.

Tools

SalesforceSalesloftGongChorusHubSpotCrayonKlueCanvaFigma

Tactics

Battlecards, demo scripts, objection handling, sales plays, competitive talk tracks, product sheets, solution sheets, email templates

Positioning before promotion

Before scaling a campaign, I want to know whether the positioning is clear enough to carry the weight. That means clarifying the audience, pain, alternative, differentiation, proof, and buying-stage message.

Campaigns as experiments

Campaigns should produce more than leads. They should produce learning: which offer worked, which audience responded, which message created action, and which follow-up improved conversion.

Sales enablement as conversion infrastructure

Enablement is not a folder full of PDFs. It is the practical system that helps a buyer understand, compare, trust, and decide through better discovery, demos, follow-up, and objection handling.

AI as leverage, not decoration

AI works best when it improves judgment, speed, synthesis, testing, or execution. It should not replace customer discovery or create generic content at higher volume.

A few examples of tools and tactics turning into outcomes

  • Grew a SaaS lead pipeline by 36%, win rates by 72%, trial-to-paid rates by 10%, and recurring revenue by 55% through targeting, ICP work, positioning updates, enablement, and trial activation.
  • Increased client email marketing revenue by roughly $13k per month by segmenting lists and implementing A/B testing that grew email open rates by roughly 22%.
  • Improved qualified lead generation from white paper marketing campaigns by 600%.
  • Improved website engagement by roughly 24%.
  • Helped grow bi-monthly client sales by roughly 70%, or approximately $780k, through email marketing, SEO, SEM, social, and content-supported campaigns.
  • Supported sales teams with demo scripts, certifications, messaging bibles, battlecards, data sheets, solution sheets, white papers, sales plays, and email drip campaigns.

The point is not the stack. The point is the system.

Marketing tools are useful when they help a team make better decisions, move faster, and create more customers.

That is the work I enjoy most: connecting strategy, tools, data, messaging, AI, and execution into a practical growth system. If you want the broader background, you can also read About Me or browse recent Insights.

Talk with Scott